Callers
hate waiting in queues. The Felltech QBypass system
answers calls when all of your agents are busy on
other calls. It captures the callers details, then
emails the details to the agents.
SMS-Email
Gateway
Use
SMS to improve your contact with company workers and
customers. The SMS-Email Gateway makes this easy by
utilising existing the company email system. Send
an email to send a text, get an email from a text
reply.
Case
Study: Call Centre Productivity
Chelsea
Building Society has been established building society
since 1875, and prides itself on being one of the
most efficient societies in the country. So, when
it wanted to improve the efficiency of it's...
Audio
Conferencing
TeamTalk
Pro is ideally suited for in-house enterprise telephone
conferencing facilities. It integrates easily into
existing company network and telephone systems...
