People hate waiting in call centre queues to talk to an agent. QBypass Interactive Voice Response Solution allows callers to leave a recording of their details which will then be emailed to an agent. The agent can then call the person back when they are free.

QBypass Interactive Voice Response Solution is simple to use, callers just speak their details into the system in response to pre-recorded questions. The scripted questions are completely configurable using the graphical script tool. Scripts can be optimised to fit the caller profile.

When the caller records their details into the QBypass IVR system, the system emails the recording to the call centre email inbox. From there the emails can be distributed to the agents. At this stage the callback emails can be prioritised. Higher priority callers can be called back first.

It is very difficult to plan staffing levels in a call centre to meet predefined service level agreements. QBypass IVR answers callers when all your agents are busy on other calls. QBypass IVR handles unpredictable increases in call volumes and/or shortfall in staff.