QBypass Call Centre Overflow Handler

What do you do when all your inbound call center agents on the TV advert campaign are busy on calls? Just let all the callers hang on waiting in the ACD queue?

People hate waiting in queues!

The QBypass system answers the calls when all your agents are busy, captures the callers details, then immediately sends an email to the agent's inbox. The first free agent can then call the caller back.

The benefits to your callers is that they don't have to wait in a queue for a free agent, they can leave their details with the QBuster , and get on with other things. The capture process has been finely tuned to keep it as simple as possible, which is ideal for callers who are not too familiar or confident with telephones. The caller doesn't have to press any keys, or navigate complex voice menus, they just simply speak their details into the telephone.

The benefits to you are that callers are not wasting their time held in a queue, getting fed up. This eliminates the number people abandoning the queue before they speak to an agent. It makes the job of scheduling staff to handle peaks in call traffic a lot easier because QBuster can handle the overflow. QBypass handles out-of-hours callers, an email with the callers details will be waiting for your agents when they arrive at work in the morning. The caller's emails can be prioritised so that high value callers, can be called back first.

QBypass can be configured to support multiple telephone numbers. Each telephone number (DDI) can have a different script. Emails can be sent to different addresses, depending on the telephone number.

QBypass Call Centre IVR

Q Buster is a complete IVR Solution. It integrates with your PBX or direct to trunk lines, and supports most PBX and Telco protocols. It can handle call capacity from 30 to over 1000 simultaneous callers. Caller's details are alerted by email and/or SMS.